Please ensure you select the correct branch location before booking, as appointments cannot be transferred between branches to avoid any inconvenience.
Kindly take a moment to carefully review our guidelines and policies below to ensure a smooth experience.
Policy & Terms | A+ Ilash Studio
Cancellation & No-Show Policy
At A+ Ilash Studio, at least 24 hours’ notice is required for cancellations or rescheduling to allow adjustments for other clients.
• Cancellations or reschedules will be charged 50% of the service fee.
• Same-day rescheduling may be allowed without a fee, but only if an available time slot can be accommodated.
• No-shows will be charged 100% of the service fee.
• No refunds will be provided under any circumstances.
This policy replaces any previous versions. In case of any differences, this updated policy will apply.
These policies ensure fairness and help maintain a seamless experience for both clients and lash artists. Thank you for your cooperation and understanding.
3-Day Satisfaction Guarantee Policy
A 3-day satisfaction guarantee is in place to uphold high service standards and ensure client satisfaction.
Policy Details:
• If excessive lash fallout due to non-personal factors occurs, or if certain areas appear unbalanced within 3 days, a touch-up will be scheduled at the earliest available time.
• This policy does not apply if the issue results from late arrivals, improper aftercare, or failure to follow post-service instructions.
• If the service was completed as requested, but the outcome is unsatisfactory, lash extensions can be removed for free, but no refunds will be provided.
This policy is designed to guarantee quality results while maintaining fairness for both clients and lash artists. Thank you for your support and understanding!